2024年6月7日发(作者：)

12306候补票退票手续费标准

英文回答：

Refund Fee for Waitlist Tickets on 12306。

The refund fee for waitlist tickets on 12306 varies

depending on the ticket type, the time remaining until the

departure of the train, and the refund channel used.

For train tickets purchased before April 10, 2023:

Refund before the train departs:

Within 24 hours of purchase: Free refund.

24 hours to 48 hours before departure: 5% refund

fee.

48 hours to 15 days before departure: 10% refund

fee.

15 days or more before departure: 20% refund fee.

Refund after the train departs:

No refund.

For train tickets purchased on or after April 10, 2023:

Refund before the train departs:

Within 30 minutes of purchase: Free refund.

30 minutes to 48 hours before departure: 5% refund

fee.

48 hours to 15 days before departure: 10% refund

fee.

15 days or more before departure: 20% refund fee.

Refund after the train departs:

No refund.

Refund channels:

Refund at the train station: The refund fee is the

same as the above.

Refund online or via the 12306 app: An additional 2

yuan service fee is charged.

Exception:

If the train is delayed or cancelled due to force

majeure (e.g., natural disasters, accidents), the refund

fee will be waived.

中文回答：

12306候补票退票手续费标准。

12306候补票退票手续费根据车票类型、距离出发时间剩余时

长以及退票渠道不同而有所差异。

2023年4月10日前购买的车票：

火车发车前退票：

购买后24小时内，免手续费。

距开车前24小时至48小时，退票费5%。

距开车前48小时至15天，退票费10%。

距开车前15天以上，退票费20%。

火车发车后退票：

不予退票。

2023年4月10日及以后购买的车票：

火车发车前退票：

购买后30分钟内，免手续费。

距开车前30分钟至48小时，退票费5%。

距开车前48小时至15天，退票费10%。

距开车前15天以上，退票费20%。

火车发车后退票：

不予退票。

退票渠道：

车站窗口退票，退票费与上述一致。

12306网站或APP退票，另收取2元服务费。

例外情况：

因不可抗力（如自然灾害、事故等）导致火车晚点或停运，退

票手续费将予以减免。